The patient
- Shares accurate health information and current medication
- Follows the treating clinician's advice on fitness to travel
- Carries the agreed medication and documents
- Tells the care team if their health changes
Your care journey, step by step
Five stages of coordinated care, from preparation before travel to continuity after you return home. Each plan is shaped around the individual pilgrim.
Five stages
Before, during and after the pilgrimage
Select a stage to see what it involves.
01PreparePrepare with confidence.
We review medical needs, identify risks, coordinate essential documentation and build a personalized care plan before travel.
02Coordinate destination careArrive with a plan.
We help coordinate appropriate hospitals, clinics, dialysis centres, appointments, referrals and communication with healthcare providers.
03Travel with supportCare that travels with you.
Depending on the care package, support may include travelling nurses, medical escorts, medication assistance, monitoring and coordination throughout the pilgrimage.
04Escalate when neededSupport when circumstances change.
We help coordinate escalation, ambulance or hospital access, admission support, family communication and air-ambulance arrangements when required. In an emergency, contact the local emergency services immediately.
05Continue care after returnCare beyond the journey.
We support handover to the patient's usual healthcare team, medication and treatment follow-up, recovery guidance and continuity planning.
After you enquire
What happens after an enquiry
An enquiry is not a booking. It starts a conversation about the support that would be suitable.
Enquiry
Tell us about the pilgrim, travel plans and medical needs.
Medical assessment
We review the available health information and identify what additional clinical documentation or clearance may be required.
Personalised care plan
We define the required support, destination-care arrangements, medication considerations and escalation plan.
Destination coordination
Where applicable, we coordinate with suitable hospitals, clinics, dialysis centres and other licensed providers.
Journey support
The agreed support is provided or coordinated throughout the pilgrimage, including nurse or escort services where booked.
Post-travel continuity
Relevant information can be handed back to the patient's usual healthcare team to support continuity after travel.
Working together
Who does what
A safer journey depends on the patient, the family and the care team each playing their part.
The family
- Nominates one family contact for updates
- Helps with preparation and travel arrangements
- Stays reachable during the journey
- Supports the patient's wishes and dignity
The I Taqwa Care team
- Coordinates the agreed care plan
- Liaises with licensed healthcare providers
- Keeps the nominated family contact informed, with consent
- Helps coordinate escalation if circumstances change
I Taqwa Care coordinates care. Treatment is provided by licensed healthcare professionals and providers.
Questions about the process
How early should we contact you before travelling?
As early as possible. Medical documents, destination arrangements and any travelling support take time to coordinate, so contacting us once travel is being considered gives the most options. Shorter notice can still be discussed, depending on the case and provider availability.
What happens after I send an enquiry?
Our care team reviews the information you provide and contacts you to discuss your needs, the medical documentation required, service availability and the next steps. Sending an enquiry is not a booking, and no medical reports are needed at this stage.
Can you guarantee that a patient can perform Hajj or Umrah?
No. Medical eligibility depends on the patient's condition, treating-clinician advice and applicable Saudi health and entry requirements. I Taqwa Care supports planning and coordination but does not override medical or regulatory requirements.
Are treatment costs included?
Treatment fees charged by hospitals, clinics, dialysis centres or other healthcare providers may be separate from I Taqwa Care coordination fees. Costs are discussed as part of each individual care plan.
Request a Care Assessment
Tell us about the pilgrim, the travel plans and the support needed. Our care team will review your enquiry and contact you to discuss the next steps.
Not for medical emergencies. In an emergency, contact the local emergency services immediately.